行李箱被摔破了怎麼辦？航空理賠與保固申請全攻略 | Broken Luggage? A Complete Guide to Airline Claims and Warranty
在行李轉盤旁等待了半小時，終於看到自己的行李箱緩緩出現，但卻發現外殼凹陷破裂、輪子少了一顆，甚至是拉鍊被扯斷？這種情況絕對是旅人的噩夢。許多人在疲憊之下選擇自認倒霉，摸摸鼻子回家。但請等一下！了解正確的航空理賠流程，以及善用 Solite 提供的 1 年原廠保固，能讓你的損失降到最低。
After waiting half an hour by the carousel, your suitcase finally appears—but the shell is dented and cracked, a wheel is missing, or the zipper is torn off? This is an absolute traveler's nightmare. Out of sheer exhaustion, many choose to swallow the bad luck and just go home. But wait! Understanding the correct airline claim process and utilizing Solite's 1-Year Original Warranty can minimize your losses.
千萬別離開機場！第一時間申請「事故證明」
發現行李損壞的第一個動作：留在行李轉盤區（或海關管制區內），絕對不要走出自動門！ 立即拿著破損的行李箱、登機證與行李托運存根（Baggage Tag），前往你搭乘航班的「行李服務櫃檯（Baggage Service Office）」。要求地勤人員開立 「行李損壞報告書（Property Irregularity Report, PIR）」。這是日後向航空公司或旅遊不便險申請理賠的最重要憑證，一旦離開機場，航空公司有權拒絕受理。
The first action upon discovering damaged luggage: Stay in the baggage claim area (or customs controlled zone); NEVER walk through the exit doors! Immediately take the broken luggage, your boarding pass, and your baggage tag receipt to the "Baggage Service Office" for your airline. Request the staff to issue a "Property Irregularity Report (PIR)". This is the most crucial document for claiming compensation from the airline or your travel insurance; once you leave the airport, airlines reserve the right to deny your claim.
拍照存證與理賠交涉
在櫃檯等待時，請用手機從各個角度拍攝行李箱的損壞狀況。航空公司的理賠方式通常有三種：
1. 現場賠付現金（最罕見但最乾脆）
2. 代為維修（通常耗時數週）
3. 賠償一個全新的替代行李箱（通常是廉價雜牌）
如果你擁有的是如 Solite 般的高質感行李箱，建議拒絕劣質的替代品，要求航空公司開立 PIR 證明，轉而向你的旅遊不便險申請現金理賠，或是使用原廠保固。
While waiting at the counter, use your phone to photograph the damage from all angles. Airlines typically offer three compensation methods:
1. On-the-spot cash payout (rarest but cleanest)
2. Sending it for repair (usually takes weeks)
3. Replacing it with a new suitcase (usually a cheap, no-name brand)
If you own a premium suitcase like a Solite, we recommend refusing a low-quality replacement. Instead, get the PIR report and apply for a cash payout through your travel inconvenience insurance or utilize the brand's original warranty.
Solite 的承諾：1 年原廠保固無憂服務
我們深知行李箱在托運過程中會遭遇多麼粗暴的對待。因此，Solite 全系列產品皆提供 1 年原廠保固。如果在正常旅行托運中發生了防刮箱體的破裂損壞，或是 360 度靜音滾輪脫落失效（非人為蓄意破壞），你只需聯繫 Solite 客服並提供購買憑證，我們將為您提供免費的維修或直接換新服務。讓你的下一趟旅程，依然閃耀如新。
We know exactly how brutally luggage is treated during baggage handling. Therefore, all Solite products come with a 1-Year Original Warranty. If your scratch-resistant shell cracks or your 360-degree silent wheels break off during normal travel handling (excluding deliberate sabotage), simply contact Solite customer service with your proof of purchase. We will provide free repairs or direct replacements, ensuring your next trip is as shiny and new as the first.
🛡️ 選擇 Solite，選擇安心保障 | Choose Solite, Choose Peace of Mind
旅行中總有意外，但你的權益不該被妥協。註冊 Solite Global 官方網站會員，首單使用折扣碼 【SOLITE15】 即享專屬 15% 優惠！全台滿 NT$2,000 享免運快速送達，並享有 1年原廠保固（含防刮箱體與靜音滾輪免費維修換新）。帶上最堅固的後盾，安心探索世界。
Accidents happen during travel, but your rights shouldn't be compromised. Register as a Solite Global member today and use code 【SOLITE15】 for an exclusive 15% discount! Enjoy free fast delivery on orders over NT$2,000 within Taiwan, complete with a 1-year original warranty (including free shell and wheel replacements). Carry the strongest backing and explore the world with peace of mind.
* 1年原廠保固服務包含防刮箱體損壞更換與360度靜音滾輪非人為意外之免費維修與換新。全台滿 NT$2,000 即享免運配送。
